Legislature(2017 - 2018)BARNES 124

03/20/2018 08:00 AM House COMMUNITY & REGIONAL AFFAIRS

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08:04:15 AM Start
08:04:46 AM HB385
09:00:39 AM Adjourn
* first hearing in first committee of referral
+ teleconferenced
= bill was previously heard/scheduled
Heard & Held
-- Public Testimony --
+ Bills Previously Heard/Scheduled TELECONFERENCED
                    ALASKA STATE LEGISLATURE                                                                                  
    HOUSE COMMUNITY AND REGIONAL AFFAIRS STANDING COMMITTEE                                                                   
                         March 20, 2018                                                                                         
                           8:04 a.m.                                                                                            
MEMBERS PRESENT                                                                                                               
Representative Justin Parish, Co-Chair                                                                                          
Representative Harriet Drummond                                                                                                 
Representative John Lincoln                                                                                                     
Representative Dan Saddler                                                                                                      
Representative David Talerico                                                                                                   
MEMBERS ABSENT                                                                                                                
Representative Tiffany Zulkosky, Co-Chair                                                                                       
Representative George Rauscher                                                                                                  
Representative DeLena Johnson (alternate)                                                                                       
Representative Jonathan Kreiss-Tomkins (alternate)                                                                              
COMMITTEE CALENDAR                                                                                                            
HOUSE BILL NO. 385                                                                                                              
"An Act relating to multi-line telephone systems."                                                                              
     - HEARD & HELD                                                                                                             
PREVIOUS COMMITTEE ACTION                                                                                                     
BILL: HB 385                                                                                                                  
SHORT TITLE: ENHANCED 911: MULTI-LINE TELEPHONE SYSTEMS                                                                         
SPONSOR(s): REPRESENTATIVE(s) GRENN                                                                                             
02/21/18       (H)       READ THE FIRST TIME - REFERRALS                                                                        
02/21/18       (H)       L&C, FIN                                                                                               
03/14/18       (H)       CRA REPLACES L&C REFERRAL                                                                              
03/14/18       (H)       BILL REPRINTED 3/14/18                                                                                 
03/20/18       (H)       CRA AT 8:00 AM BARNES 124                                                                              
WITNESS REGISTER                                                                                                              
REPRESENTATIVE JASON GRENN                                                                                                      
Alaska State Legislature                                                                                                        
Juneau, Alaska                                                                                                                  
POSITION STATEMENT:  As prime sponsor, presented HB 385.                                                                      
SHEA SIEGERT, Staff                                                                                                             
Representative Jason Grenn                                                                                                      
Alaska State Legislature                                                                                                        
Juneau, Alaska                                                                                                                  
POSITION  STATEMENT:    Presented   the  summary  of  substantive                                                             
changes from  the original bill version  to Version D of  HB 385,                                                               
and responded  to questions, on  behalf of  Representative Grenn,                                                               
prime sponsor.                                                                                                                  
EMILY NAUMAN, Deputy Director                                                                                                   
Legislative Legal and Research Services                                                                                         
Legislative Affairs Agency                                                                                                      
Juneau, Alaska                                                                                                                  
POSITION STATEMENT:  Answered questions  during the hearing on HB
DAVID GIBBS, Director                                                                                                           
Emergency Operations                                                                                                            
Fairbanks North Star Borough                                                                                                    
Fairbanks, Alaska                                                                                                               
POSITION STATEMENT:   Answered a  question during the  hearing on                                                             
HB 385.                                                                                                                         
JILL DOLAN, Borough Attorney                                                                                                    
Fairbanks North Star Borough                                                                                                    
Fairbanks, Alaska                                                                                                               
POSITION STATEMENT:   Responded to a question  during the hearing                                                             
on HB 385.                                                                                                                      
KATHI WASSERMAN, Executive Director                                                                                             
Alaska Municipal League                                                                                                         
Juneau, Alaska                                                                                                                  
POSITION STATEMENT:  Testified in support of HB 385.                                                                          
ACTION NARRATIVE                                                                                                              
8:04:15 AM                                                                                                                    
CO-CHAIR JUSTIN  PARISH called the  House Community  and Regional                                                             
Affairs  Standing  Committee  meeting   to  order  at  8:04  a.m.                                                               
Representatives Drummond,  Talerico, and  Parish were  present at                                                               
the call to  order.  Representatives Saddler  and Lincoln arrived                                                               
as the meeting was in progress.                                                                                                 
       HB 385-ENHANCED 911: MULTI-LINE TELEPHONE SYSTEMS                                                                    
8:04:46 AM                                                                                                                    
CO-CHAIR PARISH announced that the only order of business would                                                                 
be HOUSE BILL NO. 385, "An Act relating to multi-line telephone                                                                 
8:05:23 AM                                                                                                                    
REPRESENTATIVE JASON  GRENN, Alaska  State Legislature,  as prime                                                               
sponsor,  presented   HB  385.     He  paraphrased   the  sponsor                                                               
statement,   which   read   as  follows   [original   punctuation                                                               
     Alaskan residents  have relied on dialing  911 to reach                                                                    
     local  emergency  services  for decades.  Enhanced  911                                                                    
     (E911)  is a  service that  automatically displays  the                                                                    
     telephone  number  and  physical location  of  the  911                                                                    
     caller  on the  emergency  operator's  screen. This  is                                                                    
     unlike Basic  911 service, where the  distressed caller                                                                    
     must  tell the  operator  where he  or  she is  calling                                                                    
     from.  E911  is  crucial  in  circumstances  where  the                                                                    
     caller  cannot  communicate  their whereabouts,  as  it                                                                    
     ensures the  operator is still  able to  send emergency                                                                    
     response  services to  the correct  location. With  the                                                                    
     advancement  of  technology,   E911  has  significantly                                                                    
     improved  the  effective  delivery of  critical  public                                                                    
     safety  and  emergency  response  services  across  the                                                                    
     There is  a large segment  of E911 end-users  in Alaska                                                                    
     using  Multi-Line   Telephone  Systems   (MLTS).  These                                                                    
     systems  do not  have  the same  level  of E911  safety                                                                    
     protections as small  business and residential systems.                                                                    
     MLTS  connects   dozens,  hundreds,  or   thousands  of                                                                    
     "extension"   phones   to   a   central,   computerized                                                                    
     telephone  "switchboard". MLTS  are frequently  used by                                                                    
     government   agencies,  banks,   hotels,  health   care                                                                    
     facilities, and schools.                                                                                                   
     When individuals  call 911 from  a phone  in Multi-Line                                                                    
     Telephone  System,  that  system  may  only  relay  the                                                                    
     physical   street  address   of  the   facility's  main                                                                    
     building or  the address of  the building in  which the                                                                    
     MLTS  is  located. However,  it  may  not provide  more                                                                    
     specific   information  about   where  the   distressed                                                                    
     individual is  physically located,  such as  a building                                                                    
     number, floor number, or room  number. When callers are                                                                    
     also  unable   to  provide  their   specific  location,                                                                    
     because  they   are  either  unaware  of   their  exact                                                                    
     location  or  are  physically   unable  to  convey  the                                                                    
     information,   emergency   responders  face   avoidable                                                                    
     delays that can result in tragedies.                                                                                       
     House  Bill  385  will   help  ensure  911  dispatchers                                                                    
     receive  accurate  location  information  so  emergency                                                                    
     responders  will not  be delayed  while trying  to find                                                                    
     the   emergency   caller   in  need.   HB   385   gives                                                                    
     municipalities the option to  require MLTS operators in                                                                    
     their   region  to   provide   an  Automatic   Location                                                                    
     Information  (ALI) record  for every  telephone capable                                                                    
     of  dialing 911.  By  automatically providing  specific                                                                    
     location information through  the 911 system, emergency                                                                    
     operators  can immediately  dispatch  fire, police,  or                                                                    
     EMS  responders to  the  caller's  location, even  when                                                                    
     that  person is  incapacitated. This  requirement would                                                                    
     apply only to new MLTS  installations or upgrades to an                                                                    
     existing MLTS.                                                                                                             
     Alaskans depend  on fast and reliable  access to public                                                                    
     safety resources when faced with emergency situations.                                                                     
     I urge your support for House Bill 385.                                                                                    
8:08:37 AM                                                                                                                    
SHEA  SIEGERT, Staff,  Representative Jason  Grenn, Alaska  State                                                               
Legislature, presented  the summary  of substantive  changes from                                                               
the original  bill version  to Version D,  which read  as follows                                                               
[original punctuation provided, with some formatting changes]:                                                                  
     Section 1 - Lines 4 through 8                                                                                              
     The  changes to  this provision  provide for  an opt-in                                                                    
     mechanism for municipalities  to enforce implementation                                                                    
     of the following provisions in  this bill after January                                                                    
     1st, 2019.                                                                                                                 
     Section 2 - (f) - Lines 17 through 18                                                                                      
     This  change  removes   the  Regulatory  Commission  of                                                                    
     Alaska  from  adopting  regulations  to  implement  and                                                                    
     enforce the provisions of this bill.                                                                                       
MR.  SIEGERT  explained  that in  reading  through  a  Regulatory                                                               
Commission  of Alaska  (RCA) docket,  R-5-05,  the sponsor  found                                                               
that a  large conflict  the RCA  was running  into was  finding a                                                               
waiver provision  for the  state as  a whole  that would  not put                                                               
burden on  one community while  benefiting another.  He  said the                                                               
sponsor  proposes   giving  municipalities  the   flexibility  to                                                               
regulate and enforce the provisions under HB 385.                                                                               
MR. SIEGERT noted  that "things have been moved  around" from the                                                               
original  bill version  to Version  D,  and he  related that  Ms.                                                               
Nauman  from   Legislative  Legal   and  Research   Services  was                                                               
available to speak to that issue.                                                                                               
8:11:21 AM                                                                                                                    
REPRESENTATIVE   DRUMMOND   asked    what   currently   keeps   a                                                               
municipality,   borough,  or   another  government   entity  from                                                               
implementing the E911.                                                                                                          
MR. SIEGERT offered his understanding  that municipalities do not                                                               
have  the  requisite  authority  to  implement  E911.    He  said                                                               
enforcing implementation means passing  an ordinance which states                                                               
that  if there  is an  MLTS system  in a  building, the  building                                                               
owner  would  be responsible  to  provide  an automatic  location                                                               
point for  each telephone  that dwells within  the building.   He                                                               
deferred to Ms. Nauman for further comment.                                                                                     
8:12:36 AM                                                                                                                    
EMILY  NAUMAN, Deputy  Director, Legislative  Legal and  Research                                                               
Services,  Legislative  Affairs Agency,  stated  that  it can  be                                                               
beneficial  for   a  municipality  to  have   explicit  statutory                                                               
authority for this type of  ordinance in order to avoid ambiguity                                                               
as to  whether the  municipality is allowed  to enact  or enforce                                                               
such an ordinance.                                                                                                              
8:13:10 AM                                                                                                                    
CO-CHAIR  PARISH  asked  if presently  home  rule  municipalities                                                               
would have the authority while  other types of municipalities may                                                               
MS. NAUMAN  said she does  not know, but  she offered to  seek an                                                               
CO-CHAIR PARISH requested Ms. Nauman do so.                                                                                     
8:13:39 AM                                                                                                                    
REPRESENTATIVE SADDLER asked about the history of 911 in Alaska.                                                                
8:13:58 AM                                                                                                                    
MR. SIEGERT said he would  contact John Rockwell, director of 911                                                               
services,  to  get  an  answer.    In  response  to  a  follow-up                                                               
question, he  offered his understanding  that 911 is  operated by                                                               
the  state, and  municipalities implement  it with  911 dispatch.                                                               
He  further offered  his understanding  that  there are  federal,                                                               
state, and municipal laws and  ordinances related to 911 systems,                                                               
under  which  there are  regulations.    In response  to  another                                                               
question, he  said the sponsor  received word from  the Fairbanks                                                               
North  Star   Borough  that  it   would  implement   E911  almost                                                               
immediately.   He said every  Alaskan would benefit from  HB 385.                                                               
Children calling 911, who many not  know a room number, would not                                                               
have  to  describe the  room  they  are  in during  an  emergency                                                               
situation, and response from first  responders and dispatch could                                                               
be more immediate.                                                                                                              
REPRESENTATIVE  SADDLER  noted that  Section  2  of the  proposed                                                               
legislation  lays out  specific statutory  requirements regarding                                                               
sign postage  distance of  five feet  and in  contrasting colors,                                                               
and  he questioned  why  the  sponsor chose  to  include that  in                                                               
statute rather than leaving it up to regulation.                                                                                
MR.  SIEGERT   responded  that  the   bill  sponsor   decided  on                                                               
specificity.  He noted that in  Section 1, there is a grandfather                                                               
clause,  and  because  those  grandfathered  would  not  have  an                                                               
automatic location  point, they  would need  to provide  a highly                                                               
visible  sign.   He  mentioned there  was a  case  in Texas  that                                                               
applies to this issue.                                                                                                          
REPRESENTATIVE SADDLER noted  that language on page  4, lines 18-                                                               
19 [of the  original bill version] would be the  RCA authority to                                                               
adopt  regulations;  therefore,  he questioned  why  the  sponsor                                                               
would not  leave the specificity  to the RCA rather  than listing                                                               
it in statute.                                                                                                                  
MR. SIEGERT  answered that the  sponsor believes it  is important                                                               
to specify  the exact information  to prevent delay  of emergency                                                               
8:20:44 AM                                                                                                                    
CO-CHAIR  PARISH asked  Mr. Siegert  to relay  the aforementioned                                                               
background case in Texas.                                                                                                       
MR. SIEGERT said a woman and  her young daughter left the woman's                                                               
husband and  were staying  at a  hotel; the  husband came  to the                                                               
hotel and  physical abused the woman  to the point where  she was                                                               
unable  to call  for help;  there  were no  specific and  obvious                                                               
instructions  for   reaching  911   posted  in  the   hotel  that                                                               
facilitated the daughter in getting  help; the mother died of her                                                               
injuries as  a result.  Mr.  Siegert clarified he was  not saying                                                               
that if  a bill such  as HB 385  had been  in place in  Texas the                                                               
woman  would have  lived; however,  he imparted  that there  is a                                                               
nationwide movement  to implement this sort  of legislation since                                                               
that case occurred.                                                                                                             
8:22:13 AM                                                                                                                    
REPRESENTATIVE  SADDLER asked  the  sponsor if  he  thinks it  is                                                               
important for  people to be able  to call for help  regardless of                                                               
their ability to communicate clearly.                                                                                           
REPRESENTATIVE GRENN  answered yes, that  is the intent,  to give                                                               
additional  information to  emergency  responders  to reduce  the                                                               
time it  takes to reach someone  who needs help.   He opined that                                                               
this  is a  vital  public safety  need,  and HB  385  is "a  good                                                               
start."  In  response to a follow-up question,  he concurred that                                                               
one  of  the goals  of  HB  385 is  to  help  those who  may  not                                                               
otherwise  have the  ability  to  call for  help.    He said  his                                                               
children  were  visiting  him  in  the  capitol  last  week,  and                                                               
although they  know how to  call 911,  they would not  have known                                                               
his  office number  to  give it  to  dispatch; therefore,  [E911]                                                               
would be helpful.                                                                                                               
8:24:17 AM                                                                                                                    
REPRESENTATIVE  DRUMMOND  expressed  that  she  has  resorted  to                                                               
calling the front desk in a  hotel when she found it difficult to                                                               
decipher the  telephone system, and  that was in  a non-emergency                                                               
situation;  therefore,  she said  a  universal  system among  all                                                               
communication devices is a good idea.                                                                                           
8:25:14 AM                                                                                                                    
REPRESENTATIVE  SADDLER asked  what  the current  status is  when                                                               
calling 911 from his cell phone.                                                                                                
MR. SIEGERT deferred to Mr. Gibbs.                                                                                              
8:25:58 AM                                                                                                                    
DAVID  GIBBS,  Director,  Emergency Operations,  Fairbanks  North                                                               
Star Borough,  answered that the larger  municipalities that have                                                               
E911 generally  have the ability to  receive location information                                                               
from cellular phones.  A  variety of technologies are employed in                                                               
order  for  public safety  answering  points  or 911  centers  to                                                               
receive that information.   In response to  a follow-up question,                                                               
he  said depending  on the  cellular coverage,  within the  urban                                                               
cores  of Anchorage,  Fairbanks,  Juneau, Matanuska-Susitna,  and                                                               
Kenai,  [response  centers] will  be  able  to see  the  location                                                               
information of the cellular caller.                                                                                             
8:27:08 AM                                                                                                                    
REPRESENTATIVE TALERICO  asked about the  cost per unit of  a new                                                               
system  and whether  there was  a  funding source  that might  be                                                               
available to help defer the cost.                                                                                               
MR. SIEGERT said he does not know, but can find out.                                                                            
REPRESENTATIVE TALERICO  said he  would like  to know  the actual                                                               
cost per system.                                                                                                                
8:28:18 AM                                                                                                                    
REPRESENTATIVE GRENN responded that the  cost can range from zero                                                               
to $25 per device.                                                                                                              
8:28:50 AM                                                                                                                    
REPRESENTATIVE   SADDLER  concluded   that   that   would  be   a                                                               
significant   cost.     He  remarked   that  technology   changes                                                               
REPRESENTATIVE GRENN emphasized  that he had said  the cost could                                                               
be  "up to  $25,"  depending  on the  software  being  used.   He                                                               
speculated that for a hotel to  upgrade its system for $2,500 for                                                               
100  phones  would  be  worth  it in  terms  of  knowing  it  has                                                               
installed a great public safety device.                                                                                         
8:31:05 AM                                                                                                                    
MR.  SIEGERT,   in  response  to  Representative   Saddler,  said                                                               
President Donald Trump had signed  Carrie's Law into effect about                                                               
three weeks ago, a provision of  which holds that after 2020, any                                                               
MLTS system sold  or manufactured in the United  States must have                                                               
the  ability  to  use  E911.   He  reiterated  that  there  is  a                                                               
grandfather clause  in Section  1 of  the bill.   To  a follow-up                                                               
question, he clarified that "upgrade"  means when the entire MLTS                                                               
system is  upgraded.  Addressing  a former question,  Mr. Siegert                                                               
read  an   excerpt  from  US  House   Resolution  582(b),  System                                                               
Installation Management and Operation, as follows:                                                                              
     A  person  engaged  in   the  business  of  installing,                                                                    
     managing,  or  operating multi-line  telephone  systems                                                                    
     may  not install,  manage, or  operate for  use in  the                                                                    
     United  States such  a system,  unless  such system  is                                                                    
     configured  such that  a user  may directly  initiate a                                                                    
     call  to 911  from  any station  equipped with  dialing                                                                    
     facilities without  dialing any additional  digit code,                                                                    
     prefix, or postfix...                                                                                                      
REPRESENTATIVE SADDLER  asked if HB  385 would apply  to military                                                               
bases in Alaska.  He surmised  that those entities may have their                                                               
own  federal  standards  of  communication and  may  or  may  not                                                               
appreciate the imposition of the state's standards.                                                                             
MR. SIEGERT  responded yes,  if the military  bases have  an MLTS                                                               
system.   In response to  Co-Chair Parish, he amended  his answer                                                               
to offer his  understanding that that would be in  the event that                                                               
the municipality  to which  the military  base belongs  passes an                                                               
8:34:50 AM                                                                                                                    
The committee took an at-ease from 8:34 a.m. to 8:35 a.m.                                                                       
8:35:40 AM                                                                                                                    
REPRESENTATIVE  DRUMMOND  moved  that  the  committee  adopt  the                                                               
proposed  committee  substitute  (CS)  for HB  385,  Version  30-                                                               
LS1456\D, Laffen, 3/5/18, as the working document.                                                                              
8:36:13 AM                                                                                                                    
CO-CHAIR PARISH  recapped the  changes that  would be  made under                                                               
Version D.                                                                                                                      
REPRESENTATIVE SADDLER noted he had  been looking at the original                                                               
bill  when  he   had  previously  mentioned  that   the  RCA  had                                                               
regulatory authority.   He  asked if that  had been  removed from                                                               
Version D.                                                                                                                      
8:36:59 AM                                                                                                                    
MR. SIEGERT  confirmed that that  language had been  removed from                                                               
Version  D.   He  explained  the  reason  was that  nearly  every                                                               
provision  in HB  385 was  taken  from the  regulations from  the                                                               
RCA's ten-year  docket, open  from 2005-2015,  named R-5-05.   He                                                               
reiterated  his  earlier  opening  comments  about  giving  local                                                               
control to municipalities.                                                                                                      
8:38:03 AM                                                                                                                    
CO-CHAIR PARISH announced that there  being no objection, Version                                                               
D was before the committee as a working document.                                                                               
8:38:46 AM                                                                                                                    
The committee took an at-ease from 8:38 a.m. to 8:40 a.m.                                                                       
8:40:09 AM                                                                                                                    
CO-CHAIR  PARISH   announced  he  would  move   next  to  invited                                                               
8:40:43 AM                                                                                                                    
JILL  DOLAN,  Borough  Attorney, Fairbanks  North  Star  Borough,                                                               
responded to  a question  previously heard as  to whether  a home                                                               
rule  municipality would  be  distinguished  from a  second-class                                                               
borough such as  Fairbanks.  She stated that one  of the specific                                                               
restrictions in  the Title 29 on  home rule powers is  related to                                                               
the E911 system.   She explained that there are  federal laws and                                                               
FCC rules providing the universal  911 calling numbers, and those                                                               
rules  often  requirement  carriers   to  deliver  911  calls  to                                                               
specific public  safety answering points.   She said it is  up to                                                               
the state  as to whether the  E911 system is done  at a statewide                                                               
or  local level.   Fairbanks  has the  local program  through the                                                               
Title 29 legislation,  which applies equally to home  rule or any                                                               
other  kind of  organized municipality.   She  said she  does not                                                               
think  there is  a distinction  currently between  the two.   She                                                               
said,  "This  is  the  enabling  legislation for  all  of  us  to                                                               
implement our enhanced 911 systems at the local level."                                                                         
8:42:17 AM                                                                                                                    
REPRESENTATIVE  SADDLER  asked  Ms.   Dolan  to  clarify  whether                                                               
Fairbanks, Alaska, currently has the E911 system.                                                                               
MS. DOLAN  answered that FNSB does  have the system, but  it does                                                               
not currently have specific  legislation requiring the multi-line                                                               
telephone  system  operators  to provide  the  specific  location                                                               
information that would be implemented  under HB 385.  In response                                                               
to a  follow-up question,  Ms. Dolan related  that in  setting up                                                               
the  current  E911  system  in Fairbanks,  the  borough  has  had                                                               
problems  with  one  specific service  provider,  which  required                                                               
court  action to  resolve  the issue.    Typically speaking,  she                                                               
opined that  the system works  well.   The borough has  a central                                                               
answering  center for  its E911  system.   She offered  there are                                                               
other  E911 systems  throughout Alaska,  including in  Anchorage,                                                               
Juneau, Kenai,  and Matanuska-Susitna;  it means the  delivery of                                                               
specific  location  information with  the  call.   To  a  further                                                               
question,  she  credited  Mr.  Gibbs,  the  emergency  operations                                                               
director  for FNSB,  for being  responsible for  the system  that                                                               
FNSB currently has.   She surmised Mr. Gibbs could  speak more to                                                               
the reasons behind the system.                                                                                                  
8:45:35 AM                                                                                                                    
MR.  GIBBS said  as part  of  his duties,  he serves  as the  911                                                               
system administrator for FNSB.   He related that FNSB supports HB
385.   He said the  borough has identified  this issue as  one of                                                               
its legislative priorities.  He  stated that multi-line telephone                                                               
systems are  used in FNSB,  both by public and  private entities,                                                               
including the  University of  Alaska Fairbanks,  numerous hotels,                                                               
the borough government offices, big  box stores, and schools.  He                                                               
said one  issue that has  been identified  is that FNSB  does not                                                               
have good  location information  for the  devices used  to access                                                               
911.   He referred to  a handout in  the committee packet  he had                                                               
provided,  in which  is  a graphic  illustrating  that there  are                                                               
hundreds, if  not thousands, of  telephone devices from  UAF that                                                               
when  911 is  called, the  address  resolves to  a single  switch                                                               
location at 1054  University Avenue.  He said  this also includes                                                               
the Poker  Flats Rocket Range, which  is 30 miles away  from that                                                               
address.   He said the  impetus for HB 385  is that FNSB  has had                                                               
multiple examples  of emergency responders being  delayed because                                                               
they were at  a dispatch to the wrong building  at a large campus                                                               
or had to embark on a service in a large hotel.                                                                                 
8:48:00 AM                                                                                                                    
MR. GIBBS stated  one benefit of HB 385 is  that it would require                                                               
that multi-line  911 system  information be  transmitted directly                                                               
to the 911 call center and not  to a security desk, which is what                                                               
a lot of places  do.  He said a security desk  may be attended by                                                               
a person who is either  ill-trained or ill-equipped to handle the                                                               
call.  He stressed the  importance of requiring multi-line system                                                               
operators have systems  that will allow a caller  to dial without                                                               
an additional prefix, such as an 8 or 9.                                                                                        
MR.  GIBBS, in  response  to previous  questions, proffered  that                                                               
E911 has been around in  Fairbanks since the late 1980s; however,                                                               
there are  places in the Northwest  Arctic that do not  have even                                                               
the basic  911 service.  He  echoed Ms. Dolan's remark  that many                                                               
municipalities in Alaska have already  employed E911 systems.  He                                                               
speculated  that anyone  who has  already implemented  E911 would                                                               
probably be taking  a good look at implementing  an ordinance for                                                               
a  multi-line telephone  system.   He  offered his  understanding                                                               
that  the Anchorage  Police Department  is  interested and  would                                                               
most  likely be  willing to  testify.   Mr. Gibbs  said the  cost                                                               
would range from  zero, if someone were to  enter the information                                                               
directly   into   an   existing   911   location   database,   to                                                               
approximately  $3,500  for  an enhanced  switch  for  very  large                                                               
multi-line telephone systems.  He  said a lot of companies employ                                                               
third-party service providers; therefore,  the cost can be fairly                                                               
large depending  on the size  of the  facility and the  number of                                                               
access lines.   Mr. Gibbs concluded by  encouraging the committee                                                               
to support HB 385.                                                                                                              
8:50:54 AM                                                                                                                    
REPRESENTATIVE SADDLER asked what "pretty large" would be.                                                                      
MR. GIBBS said he could not  estimate how large the cost could be                                                               
regarding  those  companies  that   subscribe  to  a  third-party                                                               
service, but  he said the  cost would be  on a per  device basis.                                                               
In response to  a follow-up question, he relayed  that for "wire-                                                               
line 911,"  which is for  residential and  commercial telephones,                                                               
the information is maintained by  the telephone company providing                                                               
phone  service.   If  someone moves  or a  customer  is added  or                                                               
dropped, that  information is an  automated process  that updates                                                               
daily.   The  multi-line  telephone systems  have two  databases.                                                               
One  is  maintained  by  the  operator, who  needs  to  know  the                                                               
location  of each  of  the devices,  and the  others  in the  911                                                               
automatic location  information database, which he  said is "kind                                                               
of the crux of what we're doing  here."  He added, "That could be                                                               
done  by them  simply having  an automated  link, as  we do  with                                                               
telephone companies,  where they just daily  provide their moves,                                                               
adds, or  deletes to  us, or  they could  go in  periodically and                                                               
make  changes on  a  smaller  system -  they  may  not have  many                                                               
changes  -  so, we  could  give  them authorization  to  actually                                                               
access our system and update their records."                                                                                    
REPRESENTATIVE  SADDLER asked,  "So, the  911 database,  that's a                                                               
... municipality database.  Is that correct?"                                                                                   
MR. GIBBS answered that is correct.                                                                                             
8:53:45 AM                                                                                                                    
CO-CHAIR PARISH  asked Mr. Gibbs if  he is aware of  any research                                                               
correlating rates  of positive or negative  outcomes of emergency                                                               
calls to the implementation of a multi-line system.                                                                             
MR.  GIBBS   answered  that  he   is  aware  of   only  anecdotal                                                               
information but no performance metrics.                                                                                         
CO-CHAIR PARISH said  he trusts Mr. Gigg's anecdotes,  as well as                                                               
those  of  other   entities  such  as  the   Alaska  Fire  Chiefs                                                               
Association, the Professional Fire  Fighters Association, and the                                                               
Fairbanks North Star Borough.                                                                                                   
8:55:32 AM                                                                                                                    
KATHI  WASSERMAN, Executive  Director,  Alaska Municipal  League,                                                               
testified that  AML supports both  changes outlined in  Version D                                                               
of HB 385.  She expressed  appreciation for the sponsor's and his                                                               
staff's mention of local control,  which is AML's main thrust for                                                               
any legislation  it supports.   She ventured  almost half  of the                                                               
organized municipalities in  Alaska do not have  an organized 911                                                               
service.  She said a community she  was from tried to get it, but                                                               
all the  rules and regulations  regarding federal  airwaves [make                                                               
it difficult].   Ms. Wasserman stated that  requiring a community                                                               
to  opt-out is  "a  lot of  needless  work" in  a  place such  as                                                               
Anaktuvuk  Pass  or  Kobuk,  when   they  cannot  even  get  911;                                                               
therefore,  she opined  an opt-in  system is  much smarter.   She                                                               
said the  RCA tends  to be focused  on Fairbanks,  Anchorage, and                                                               
Juneau and  leave the other 160  communities "kind of out  in the                                                               
back."   She advised that  it is much  easier when an  issue like                                                               
this is  kept under  local control.   She  stated, "I  would hope                                                               
that one  day we  would not  have to  go through  all of  this to                                                               
allow a municipality  to do what they think is  good and safe for                                                               
their residents."  She stated that AML supports HB 385.                                                                         
8:58:17 AM                                                                                                                    
CO-CHAIR  PARISH  opened  public  testimony on  HB  385.    After                                                               
ascertaining  that there  was no  one who  wished to  testify, he                                                               
closed public testimony.                                                                                                        
8:59:12 AM                                                                                                                    
CO-CHAIR PARISH announced that HB 385 was held over.                                                                            
9:00:39 AM                                                                                                                    
There being no further business before the committee, the House                                                                 
Community and Regional Affairs Standing Committee meeting was                                                                   
adjourned at 9:01 a.m.                                                                                                          

Document Name Date/Time Subjects
CSHB 385 - Version D 3.20.18.pdf HCRA 3/20/2018 8:00:00 AM
HB 385
HB 385 - Sponsor Statement 3.20.18.pdf HCRA 3/20/2018 8:00:00 AM
HB 385
HB 385 - Additional Documents - Diagram 3.20.18.pdf HCRA 3/20/2018 8:00:00 AM
HB 385
HB 385 - Additional Documents - FAQ's 3.20.18.pdf HCRA 3/20/2018 8:00:00 AM
HB 385
HB 385 - Additional Documents - HR 582 3.20.18.pdf HCRA 3/20/2018 8:00:00 AM
HB 385
HR 582
HB 385 - Additional Documents - Research 3.20.18.pdf HCRA 3/20/2018 8:00:00 AM
HB 385
HB 385 - Supporting Document - Alaska Firefighters Association 3.20.18.pdf HCRA 3/20/2018 8:00:00 AM
HB 385
HB 385 - Supporting Document - Fairbanks North Star Borough 3.20.18.pdf HCRA 3/20/2018 8:00:00 AM
HB 385
HB 385 - Supporting Document - Letter Alaska Fire Chief's Association 3.20.18.pdf HCRA 3/20/2018 8:00:00 AM
HB 385
HB385 Fiscal Note - DCCED-DCRA-3.20.18.pdf HCRA 3/20/2018 8:00:00 AM
HB 385
HB 385 - Version A 3.20.18.pdf HCRA 3/20/2018 8:00:00 AM
HB 385
HB385 Fiscal Note - DCCED-RSA-3.20.18.pdf HCRA 3/20/2018 8:00:00 AM
HB 385
HB 385 - Additional Documents- Summary of Changes from Ver. A to D 3.20.18.pdf HCRA 3/20/2018 8:00:00 AM
HB 385
HB 385 - Additional Documents- Summary of Changes from Ver. A to D 3.20.18.pdf HCRA 3/20/2018 8:00:00 AM
HB 385
HB 385 - Supporting Document - AML 3.20.16.PDF HCRA 3/20/2018 8:00:00 AM
HB 385